Privacy Policy

1. Introduction

SeatSpace (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the SeatSpace website and services.

By using our website or submitting a ticket request, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.


2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

When you use our website or submit a ticket request, we may collect information including:

  • Full name

  • Email address

  • Phone number

  • Event preferences or ticket request details

  • Billing and payment information

  • Delivery information

  • Any information you provide when contacting us

Automatically collected information

When you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of visits

  • Website interaction data

This information helps us understand how users interact with our website and allows us to improve our services.


3. How We Use Your Information

We use your personal information for the following purposes:

  • To process ticket requests

  • To communicate with you regarding ticket availability or orders

  • To deliver tickets or event access information

  • To process payments where applicable

  • To provide customer support

  • To improve the functionality and performance of our website

  • To prevent fraud or misuse of our services

  • To comply with legal obligations

We only process personal data where we have a lawful basis to do so under applicable data protection laws.


4. Sharing of Information

SeatSpace does not sell your personal data.

However, we may share your information with trusted third parties where necessary to operate our services, including:

  • ticket suppliers or ticket platforms

  • payment processing providers

  • delivery or ticket transfer systems

  • website hosting and technology providers

  • legal or regulatory authorities when required by law

These parties are only given access to the information necessary to perform their services.


5. International Transfers

Because events and ticket suppliers may operate internationally, your information may be transferred to service providers located outside your country.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.


6. Data Retention

We retain personal data only for as long as necessary to:

  • provide our services

  • manage bookings and transactions

  • comply with legal or regulatory obligations

  • resolve disputes or enforce agreements

When personal data is no longer required, it will be securely deleted or anonymized.


7. Cookies and Website Tracking

SeatSpace may use cookies and similar technologies to improve your browsing experience and analyze website performance.

Cookies may be used for purposes such as:

  • remembering website preferences

  • website analytics

  • performance monitoring

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

More information may be provided in our Cookie Policy.


8. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.


9. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request deletion of your data

  • request restriction of processing

  • object to certain processing activities

  • request data portability

If you wish to exercise any of these rights, you may contact us using the details provided below.


10. Third-Party Links

Our website may contain links to third-party websites or services.

SeatSpace is not responsible for the privacy practices of those third-party websites. We recommend reviewing their privacy policies separately.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The updated version will always be published on this page, and continued use of the website constitutes acceptance of any updates.


12. Contact

If you have questions regarding this Privacy Policy or the handling of your personal data, you may contact:

SeatSpace

info@seatspace.co